Payment
You have the options to pay with all types of VISA and Mastercard, and Apple Pay. We do not charge any card fees. The amount will be deducted from your card when the package has been shipped.
Delivery information
We ship all orders with GLS Denmark A/S. The shipping price is 79 SEK for all packages delivered to your chosen address, and 39 SEK for packages delivered to a chosen GLS shop. We offer free delivery for purchases over 999 SEK with GLS. We currently ship to Sweden and Denmark, for the Danish website please visit. You can expect a 2-5 days delivery time within weekdays. Please notice that delays can occur during major trading days, e.g. Black Friday.
Right of cancellation
You have 14 days to cancel when shopping with us.
The right of cancellation expires 14 days after the day you received the product(s). If you ordered multiple products at once, and they are delivered separately the 14 days will count after the last received package.
The right of cancellation means that you have 14 days from receiving the package(s) to let us know that you have regretted the purchase. You can inform us by email or make use of our return portal. Please indicate your order number and items you wish to cancel your purchase of.
You can not cancel the purchase by refusing to receive the package(s) without notifying us at the same time.
Withdrawal Form
This form is to be filled out and returned only if the right of withdrawal is exercised
– I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) contract of sale for the following goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Consumer’s name (Consumers’ names)
– Consumer’s address (Consumers’ address)
– Consumer’s signature (Consumers’ signatures) (only if the contents of the form are communicated on paper)
– Date
(*) Delete as appropriate
Cancel parts of the purchase
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 30 days to send the item(s) back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport. The cost of returning the item(s) is 49 SEK by use of our return portal. If you do not use our return portal, we cannot guarantee the price of the return shipping, and you must expect the costs to be significantly higher.
The condition of the item(s) when returning
If the item(s) has lost value and it is because of unnecessary usage by you to determine the item’s nature, properties, and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item(s), and in some cases, it may mean that you only get the shipping costs back. We recommend that you send the item back in its original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item(s).
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we have received your message that you want to cancel the purchase.
We will refund the money with the same means of payment that you used for the purchase unless we have agreed otherwise.
We can withhold the payment until we have received the item(s) unless you send us proof of having returned it.
We only accept packages that are sent directly to the address.
Redemption of gift card
If you wish to redeem the amount on your gift card, please contact our customer service and inform them that you would like to redeem the gift card. Please provide the following:
- The name used when purchasing the gift card
- The last 4 characters of the gift card code
If you wish to redeem a gift card before the expiration of the validity period, an administration fee of 35,- will be charged and deducted from the amount.
Please note that we only redeem gift cards that have been issued against payment. This means that gift cards, such as those given as compensation or won in a competition, cannot be redeemed for cash.
You can read more about the redemption of electronic gift cards here.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have the right to make a complaint for 36 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation.
You must complain within a ”reasonable time” after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
In some cases, we will ask you to send the item(s) back to us. If the complaint is justified, we will refund your (reasonable) shipping costs. The item(s) must always be sent back in proper packaging. Also, remember to get a receipt for shipping so we can reimburse your shipping costs.
We only accept packages that are sent directly to the address.
When you return the item(s), please enclose a detailed description of the problem.